Back Arrow Back to Short Courses

[SIG] Coaching for Retention: Building a Resilient F&B Workforce

Lecturer icon Mavis Ng (Ms) & Lim Han Ee (Mr)
Clock icon 2.5 hours
Course Fee
Singaporean / PR
AEN Member
S$0.00

*The fee is inclusive of prevailing GST and subject to changes.

What Is This Session About?

Struggling with talent shortages and high turnover in the F&B industry? These persistent challenges can drain resources and impact business. In a fast-evolving, competitive environment, investing in your team's growth is no longer optional, it's a necessity. 

Join us for an insightful session on coaching and discover how it can boost employee retention, enhance job satisfaction, and strengthen team resilience. Participants will discover how fostering a coaching culture cultivates a motivated, skilled, and committed workforce—enhancing team resilience and reducing turnover.

What Does The Session Cover?

By the end of this session, participants will be able to take-away the following:

  1. Identify Challenges to Implementing Coaching – Examine the barriers F&B businesses face in adopting coaching practices, including cost, time constraints, and employee mindsets.
  2. Debate the Cost vs. Benefit of Coaching in F&B – Analyze whether investing in coaching yields measurable business returns compared to alternative talent management strategies.
  3. Evaluate the Relevance of Coaching in F&B – Discuss whether coaching remains an effective tool for talent development and retention in an industry with high turnover rates.

Course Funding and Policies

This session is open to AEN members for free.  To register for AEN membership, please click here.

About the Speaker

Mavis Ng (Ms)

Mavis Ng (Ms)

Founder | HappyMe

Mavis Ng is an experienced trainer, ICF Associate Certified Coach (ACC) Coach, business consultant and an entrepreneur with over 15 years of corporate and entrepreneur experience. She has been coaching working professionals in their career development and planning for over 9 years. Mavis’s burning desire has always been to make a difference in people’s life through coaching. She founded and developed HappyMe, a digital coaching platform that envisions serving the coaching community and bridging individuals to coaches. She believes coaching should be accessible to everyone to engage their motivations, develop their mindset, create positive change and bring measurable difference and results for their own development.

 

Mavis is also a trainer with Design Thinkers Academy, as she believes the human centricity and empathy aspects of design would enable her to help coaches in discover their personas. This is especially useful as she runs her service consultancy firm.

 

Her giver nature contributes to her role as Director of Founder Institute Singapore, where she helps startup founders rethink what’s possible in their entrepreneurial journey. She volunteers her time at ToastMaster International and mentors undergraduates at Nanyang Technological University and Stories of Asia.

 

Mavis lives by her mantra "Opportunities don't just happen. You do not need to wait for opportunities to come to you. You can create them.” Mavis believes that each one of us is a leader in our own right, encouraging and motivating individuals to own and craft their own development in Life.

Lim Han Ee (Mr)

Lim Han Ee (Mr)

Coach Supervisor | Emerge Performance
Drawing upon 20 years of leadership experience in high-stakes military, sports and business environments, Han Ee uses the language of sport and performance psychology to cultivate a high-performance culture in organisation by enhacing leadership and team effectiveness. 


Han Ee started coaching in 2005 and has coached and trained leaders from a diverse range of industries, including Fortune 500 MNCs, Banking and Finance, Aerospace, Luxury Goods, Retail, IT, Manufacturing, Telcos, FMCGs, and Medical Tech, across the globe in markets like Europe, China, India, and Southeast Asia.


Adept at evaluating the impact and ROI of coaching, Han Ee mainly takes on a 360 and stakeholder-centered approach to his coaching work with his clients. 


Han Ee is an Accredicted Coach Supervisor (CSA) and currently sits on the Faculty of International Coach Academy (ICA), delivering their Coach Training Programs (ICF's ACTP-level) in both English and Mandarin. 


From 2013-2015, as the VP of ICF (SG), Han Ee led the Coaches of Community (C4C) Portfolio with a mandate to organise CSR coaching projects for the social and non-profit sector. The work culminated in a ground- breaking "I Care For" award from ICF Global. 

 
Han Ee is an Associate Adult Educator with IAL. He leverages on technology to design and deliver learner-centric development programs for leaders as well as coaching applications. 


Having delivered mindfulness-based interventions since 2010, Han Ee is the first Singaporean to be fully qualified as a Mindfulness Instructor with the Center for Mindfulness (CFM) @ UMass, the origins and home of MBSR and has trained directly under the guidance of Jon Kabat Zinn. 


Han Ee holds a MA in Sport and Performance Psychology.