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Facilitation Mastery: Unleashing the Power of Participation Through the Focused Conversation Technique
Serene Sim (Ms)
7 hours
*The fee is inclusive of prevailing GST and subject to changes.
Course Dates
No Schedules Available.
What Is This Session About?
Through Focused Conversation Technique, the course is designed to teach participants the art and science of asking questions and holding conversations using a structured approach. The method involves asking questions at four levels to guide the discussion:
- Establishing facts and data by asking questions that appeal to the senses.
- Exploring initial reactions to the data by asking questions that appeal to the heart.
- Asking for critical thinking on the experience or issue by asking questions that appeal to the head.
- Challenging the group to decide their relationship and response to the topic by asking questions that lead to future resolution and actions.
The course introduces the ToP Focused Conversation Method, which provides a structure for effective communication that is based on our natural thinking process. The facilitator directs the group's thinking towards decision-making using a sequence of specific questions that takes them through the four levels of awareness: observable, relational, interpretative, and decisional (ORID). ORID serves as a template for facilitating conversations to uncover current reality and tap into the collective wisdom of the group.
In this one-day course, participants will learn and practice the Focused Conversation Method through:
- Learning and using the Focused Conversation Method
- Method demonstration and explanation
- Small group preparation
- Participants leading discussions
- Facilitator feedback
- Method application discussion
- Reflection on the day
What Does The Session Cover?
At the end of this session, participants will be able to take-away the following:
Course Funding and Policies
About the Speaker
Serene Sim (Ms)
Adult Educator, Senior Professional
SERENE SIM is an accomplished Curriculum Developer, Training Facilitator, Consultant, and Coach, with more than 35 years of experience in learning analysis, design, development, delivery, and evaluation. Her mission is to serve the nation by equipping individuals with generic skills competencies - common transferable skills that enable individuals to stay relevant, be employable and employed, facilitating their career mobility. Her goal is to help organisations build a skilled and resilient workforce by advising them on ways to meet current and future workplace needs through organisational learning solutions. She has a strong grounding in Learning Needs Analysis, Curriculum & Instruction Development, Facilitation, and Training-The-Trainers. Her Areas of Specialty include Instructional Design (ID) process, developing competency-based training, Critical Core Skills, Coaching for Improved Performance, Leadership & Supervisory Management, Personal Mastery, Team Effectiveness, Transforming HR Practices and Organisational Development. Her sectors of practice include Public Service, Ministries and Statutory Boards, SMEs, Tertiary institutions, Healthcare, Retail, Hospitality, Tourism, and Integrated Resort.
Serene is passionate about Learning Transfer & Impact, HR Transformation & bridging the HR Practices and implementation gap. Her background predisposes her to effectively integrate the organisation’s needs with learners’ performance and learning needs by crafting creative solutions. Her objective is to help individuals in the workforce reach their potential through the creative use of human performance technology and by building an environment for maximum skill transfer.
Serene holds a Master of Arts (Instructional Design & Technology), Bachelor of Business Administration (specialisation in HR), a Graduate Diploma in Change Management, a Graduate Diploma in Workplace Learning, and certifications from ACTA and DACE.
Serene is a Certified Technology of Participation Facilitator, a 70:20:10 Blended Learning Design Certification, and a Certified TetraMap Facilitator (Personal, Team, & OD through Tetramap International).
